Standard items typically arrive 1–3 business days after dispatch, and large freight items arrive within 3–7 business days. Orders are processed within 1 business day of being placed.

Once your order ships, you'll receive a tracking number by email. You can also check your order status on our Track Order page.

Yes — we offer free shipping on all U.S. orders, including large freight items, with no minimum purchase required.

No, we currently ship only within the contiguous United States.

Orders placed before 11:00 PM MST (Mon–Fri) are processed the same business day. Orders placed after that time are processed the next business day.

Yes. Large or heavy items — like solar panel systems and garden structures — ship via freight carrier and are delivered curbside. See our Freight Shipping page for details.

No, each order can only be shipped to a single address. Please place separate orders if you need to ship to multiple destinations.

Address changes may be possible before your order ships. Contact us immediately at contact@borvat.com or +1 251 416 2985 and we'll do our best to update it.

If a package is returned to us as undeliverable, we'll contact you to confirm your address and arrange reshipment. Additional shipping charges may apply if the return was due to an incorrect address provided at checkout.

We accept Visa, Mastercard, American Express, Discover, PayPal, Stripe, and Google Pay.

We don't currently offer in-house financing. Availability of buy-now-pay-later options depends on what's shown at checkout.

Yes. All transactions are processed through PCI-DSS-compliant payment providers using 128-bit SSL encryption. We never store your full card number.

Yes, as long as it hasn't shipped yet. Contact us as soon as possible and we'll cancel it and issue a full refund. See our Order Cancellation Policy.

If your order hasn't shipped yet, contact us right away and we'll do our best to accommodate changes to items, quantities, or shipping details.

We accept returns within 90 days of delivery for both defective and non-defective items, with no restocking fees. See our Refund & Returns Policy.

We cover return shipping in all cases — whether the item is defective or you've simply changed your mind.

Refunds are processed within 3–5 business days after we receive and inspect the returned item. It may take a few additional days for funds to appear in your account.

Contact us at contact@borvat.com with your order number, and we'll help arrange an exchange for the correct item.

Note the damage on the delivery receipt if possible, take photos, and email them to contact@borvat.com with your order number. We'll arrange a replacement or refund at no cost to you.

Contact us right away with your order number and photos of the item. We'll work with you on a replacement, correction, or full refund.

Yes, every product is backed by the original manufacturer's warranty.

Warranty coverage and terms vary by manufacturer and product model. Details are provided on each product page or by the manufacturer directly.

Email us at contact@borvat.com with your order number and a description of the issue, and we'll connect you with the manufacturer's support team.

Availability of replacement parts depends on the manufacturer. Contact us with your order details and we'll check what's available.

We don't currently offer assembly or installation services. For solar equipment in particular, installation should always be handled by a licensed electrician.

Yes, manufacturer instructions are included with each product. Please follow them carefully, along with all applicable safety guidelines.

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Please take a screenshot of the error and email it to contact@borvat.com along with a brief description of what you were doing. We'll look into it right away.